Privacy Policy

Last updated: May 2025

1. Introduction

Segments Energy ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (nptmining.com) or purchase our products.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone number.
• Financial Data: Payment card details are processed directly by Stripe, Inc. We do not store card numbers on our servers.
• Transaction Data: Details about payments to and from you, and details of products purchased.
• Technical Data: IP address, browser type, operating system, referral source, and pages visited.
• Communications Data: Messages sent through our contact form or email.

3. How We Use Your Information

We use your personal information to process and fulfil your orders, communicate with you regarding your order status and support requests, prevent fraud, comply with legal obligations, improve our website and product offerings, and send transactional communications.

4. Payment Security

All payment processing is handled by Stripe, Inc., a PCI-DSS Level 1 compliant payment processor. We never transmit or store your full payment card details. Your payment information is encrypted using TLS 1.3 during transmission.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with Stripe, Inc. for payment processing, shipping and logistics partners to fulfil delivery, our cyber insurance provider (Allianz SE) where relevant, and legal authorities where required by applicable law.

6. Cookies

We use essential cookies to enable core website functionality and authentication. We do not use third-party advertising cookies. You can control cookies through your browser settings.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of your warranty period (5 years) and any applicable legal retention requirements (typically 7 years for financial records).

8. Your Rights

You may have the right to access your personal data, correct inaccurate data, request deletion of your data, object to processing, and request data portability. To exercise these rights, contact us at privacy@nptmining.com.

9. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised date.

12. Contact Us

For privacy-related queries, contact us at privacy@nptmining.com or visit segments-energy.com.

Also see our Terms & Conditions.